Adopting serverless architectures in IT Service Management: Benefits and Limitations
DOI:
https://doi.org/10.37431/conectividad.v7i1.338Keywords:
Serverless architecture, Serverless computing, Service management, ICTAbstract
The serverless architecture model has emerged as an emerging and innovative alternative in the field of cloud computing, as well as in the management of various IT services. This implementation allows applications to run without the need to directly manage the infrastructure. This systematic review aims to analyze the benefits and limitations of adopting serverless architectures in IT service management. Twenty articles published between 2020 and 2025 were examined. The results showed that serverless architectures provide significant advantages such as cost optimization, automatic scalability, and reduced energy consumption (up to 70%). However, important limitations were identified, such as the "cold start" phenomenon that affects performance, vendor lock-in, and new security challenges. The research also highlighted the contribution of these architectures to the sustainability of IT services, although proper management of service fragmentation is required to maximize environmental benefits. In conclusion, serverless architectures represent an efficient alternative for IT service management, but their successful adoption depends on specific strategies to mitigate the identified challenges.
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